support staff that provide functional advice on financial planning software to AMP financial planners,
coach and mentor of Advisor Technology Helpdesk staff on financial planning software,
devlop and delivery of training programs
keep up to date with industry legislative and product changes
handle complex financial planning enquiries
subject matter expert in financial planning

testing and identify program errors in financial planning software

report generation and interpretation of financial planning software enquiries

maintenance of Financial Planning Knowledge Base

Provide product and technical advice on AMP retail financial products to customer service staff, AMP financial planners, Technical and Product Information Centre {TapIn}, AMP Direct and other AMP retail financial staff.

Manage product and technical support service delivery change.

Subject matter expert in financial planning.

Manage Lotus Notes database of product and technical information {original Product and Process Centre}.