Aug 2008-Present,Client Accounts Manager

The ZenegyGroup (Personal Training Studio)

            Responsibilities

·      Management of client accountsand direct debits (set up, alteration, suspension and cancelation)

·      Management of Monthly Accounts(MYOB)

·      Customer Service and answeringclient enquiries about their account

·      Manage bills payable and weeklywages

·      Responsible for incoming clientand enquiry calls

·      Management of Trainersschedules

·      Responsible for presentation ofStudio

·      Stock-take and reorder ofsupplies

·      Extensive MS skills (word,excel) as well as Google Docs experience

·      Training of new employeesjoining the team

·      Extensive data entry experience

            Achievements

I started inan entry level position at the Studio and quickly learnt their systems andprocedures to advance to head of accounts and client enquiries. I play a majorrole in developing new systems for the company to run more efficiently.

I providetimely and relative information to all team members regarding their clients andwhat course of action needs to be taken to ensure maximum value to the client.

I have gainedexperience in dealing with clients over the phone and assisting with mattersfrom new enquires through to client complaints.