° Co-ordinate, delegate and manage the offices administration functions, from personnel records to managing individuals and corporate clients at a professional level.

° Manage day to day workflow

° To work with other Managers and to manage workflow with the team

° Responsible for producing month end figures

° Responsible for producing regulatory reports direct to the Financial Services Authority every six months.

° To provide support and guidance to team members in their achievements of their objectives (e.g. training and development and coaching)

° To perform performance reviews and 1:1s with each team member at the specified intervals.

° Reporting directly to the Managing Director

° Handle complaints if and when they arise

° Resolve complex cases

° Negotiating service standards and commission terms from Product Providers

° Responsible of making staff aware of any industry changes in terms of FSA legislation.

° To maintain own relevant knowledge and skills as well as team members.

° To maintain and improve leadership skills

° Organise mailshot’s to generate new business for financial consultants.

° Preparing Dunn & Bradstreet Reports for the consultants

° Processing new and reviewing existing businesses

° Making necessary changes in relation to compliance

° Keeping track of all commissions from product providers

° Deal with all products from Pensions, mortgages, investments, protection and general insurance etc

° Ensuring all paperwork is compliant under FSA guidelines.

Insurance Broker (since January 2006)

° Deal with Company Directors and Clients

  Advise on all aspects of financial service areas

° Make recommendations of the most suitable market product through fact findings that match the clients’ objectives

° Producing Suitability Letter / report

° Target of 10 appointments per week, this is achieved by going through existing client database, referrals passed on by the financial adviser and referrals from clients I have seen.

° I had written £60,000.00 commission business in 2009

° Co-ordinate, delegate and manage the Group Personal Pension department                                                                                   

  Manage 3 Administration staff and 4 Financial Advisers

° Prepare Dunn and Bradstreet Reports for advisors

° Process new business applications, visit clients to set up Pension schemes,

° Resolve queries from Product Providers, Employers, Clients, Compliance and

    Staff

  Request illustrations and member packs from Product Providers

° Negotiate service standards from Product Providers and clients to provide

   service packages to suit corporate clients

° Set internal service standards and liaise with Compliance Department (Network)

° Negotiate commission deals and chase commission payments from Product Providers

° Deal with any issues from the employer

° Train new team members, prepare quarterly reviews / appraisals

° Use all highly proficient software packages such as Word, First Software, Excel 2000 and Outlook to maintain all internal and external paperwork.

° Trained to become Sales Support Manager

° Provide back office support for consultants and Independent Financial Advisors (IFA)

° Trained other members in new procedures and product terms

° Provide illustration for all pensions and investments (onshore and offshore products)

° Produce Aqueous and Synaptic Reports

° Guide IFA’s in completing application forms and look at suitable illustrations that best suit their clients

° Train IFA’s in their homes on Scottish Equitable software

° Deal with all queries from customers, IFA’s and other financial institutions

° Use software packages such as, Microsoft Word, Excel, Lotus 1-2-3, Lotus Notes and In house software packages

° Handle cash and cheques, responsible for branch banking

Cooperative Insurance Society Ltd

Assistant Senior ISA Clerk, ISA Services & Admin Dept

° Authorise and check all re-investment applications

° Deal with day to day queries from customers and District Officers

° Check query reports on a daily basis

° Authorise temporary staff timesheets

° Assisting and advising Service Centre (Call Centre) with queries

° Carry out supervisory duties which included setting up a new section, managing staff, overtime, daily and weekly workflow, training and supervising the development of the division

° Use of software packages such as, Microsoft Word, Access and Excel.

4 Jan 1999 – 27 Aug 1999                

Pension Review Unit Clerk, Phase 2, Administration Life Department

° Co-ordinate all incoming work and staffing requirements on a supervisory level

° Train and develop all new staff, planning their daily workflow

° Deal with day to day queries both internally and externally

° Responsible for Quality Assurance

° Produce reports for management / supervisors

17 March 1997 – 31 Dec 1998          

Pension Review Unit Clerk, Phase 1, Administration Life Department

° Organise the batching area, so that work received can be correctly labelled and stored

° Allocate work to members of staff following priority guidelines set by the regulators

Prepare daily, weekly and monthly reports for Team Leaders, Supervisors and Management

° Calculate targets for the section and calculate staff performance output

° Work with data ease, Mainframe, Lotus 1-2-3 and Microsoft Word, Excel and Access.

2 March 1992 – 14 March 1997        

Professional Development Entrant, Mortgage Administration Dept

The aim of being on the Professional Development Programme is to develop the necessary skills, knowledge and attitudes, which as a Professional Development Trainee need to posses in order to successfully operate at a Professional or Supervisory level.

° Keying in request for mortgage illustrations

° Checking credit references on potential mortgages

° Processing mortgage loan applications

° Instructing internal solicitors to assign life policies to the customer’s mortgage

° Reconciling mortgage bank statements and raising any queries for discrepancies

° Handling cash, cheques, giros

° Making arrangements for collecting arrears on mortgage’s

° Calculating Redemption figures for customers, solicitors, banks building societies and other financial institutions

° Investigate potential accounts for possible money laundering, and then refer to Deputy Manager

° Complete all necessary paperwork for clients, solicitors and office use

° Work with Lotus 1-2-3 and Symphony packages

1 3 Feb 1995 – 24 April 1995          

International Co-operative and Mutual Insurance Federation

° As part of the professional Development Programme I was seconded / involved in a project to:

° Analyse international questionnaires / data

° Entertain clients / guests

° Communicate with Chairman’s / Managing Director’s for further information

° Design final layout of member handbooks

° Produce statistical reports

° Complete project without any supervision after 4 weeks of being on the programme

14 Aug 1989 – 25 Feb 1992            

New Business Clerk, Policy Issue Section, Administration Life Dept

° Accepting new business life proposals

° Substituting life policies

° Dealing with internal and external queries by phone and in writing

° Responsible for sending out relevant paperwork to policy holders and District Offices

° Prepare weekly reports for proposals that have been issued and received

° General office duties