Worked as a Copy Editor (GL) (from 2006 to 2010). Editing of the Scientific and Technical journals on-line andalso editing of non-standard highly sensitive and critical journals anddelivering XML files conforming to customer’s DTD and specification at anystage in the production process. Conversion from XML to TEX by making use ofThomson Electronic Editing System (TEES) based on programming language XML,HTML, TEX, etc. Editing journals of all the major publishing companies like Elsevier, John Wiley, Oxford and Lippincott. Worked as Customer Care Executive from 2004 to 2006. Dealing with internal and external customers to providesolutions relating to retail banking products. Helping customers with theirqueries in reference to their day to day banking and exceeding theirexpectations for their financial needs.