1. Handled a high influx of inbound calls from customers.

2. Assisted Landline, Mobile & Broadband customers with items such as adding minutes and troubleshooting

3. Achieved growth in Key Performance Indicators – Adherence, Sales, Customer            Service Quality, and AHT & Compliance.

4. Responded to customer inquiries processed their requests in a timely and efficient manner.

5. Exercised strong negotiation, interpersonal and communication skills while dealing with customers and internal staff

2. Actioned specific tasks in Review, allowed system to automatically schedule tasks by following standard processes

3. Identified and communicated requirements asap by proactively identifying tasks for rescheduling

4. Scheduled tasks using agreed methods in line with business priorities & standard communication templates

5. Was accountable for ensuring that Tickets of Work are deployed in a timely, efficient & transparent manner. Scheduled tasks matching workforce capabilities to customer requirements and operating within procedural and legislative requirements.