Making outbound calls to existing customers
Taking inbound call enquiries
Conducting customer loan interviews. Collecting relevant customer personal and financial information. Assessing customer’s needs and eligibility for product solutions, Providing customers with up-selling and cross sell options. Introducing new GE and external products. Executing on all team and individual objectives.
Supporting national and local marketing campaigns
Developing thorough understanding of branch network offerings. Servicing customer’s transaction needs - taking payments, answering queries and maintaining customer relations
Proactively working to retain customers. Maintaining daily branch procedures such as log books, and cash handling.
Work in accordance with GE policies and procedures, operating to a high ethical standard. Understand and ensure all Compliance, Legislative & Regulatory responsibilities are met.